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FAQ

what is the terms of Delivery ??

delivery is made to the delivery address specified by the customer. On the website you will find information on the availability of products sold by ELjewerly (e.g. on the respective product detail page). We would like to point out that all information on the availability, shipping or delivery of a product is only an indication and approximate guide values. They do not represent binding or guaranteed shipping or delivery dates, unless this is expressly designated as a binding date for the shipping options of the respective product.

How can i buy from the website ??

The customer can pay for the goods using the following payment methods:

  • Paypal
  • Credit card
  • Instant bank transfer
How do I cancel a my order?

(1) If the customer is a consumer, he has a right of withdrawal in accordance with the following provisions:

(2) Right of withdrawal

You have the right to cancel this contract within fourteen days .

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, receives the goods (or the last goods, partial consignment or piece in the case of a contract for several goods of a single order or the delivery of one Have taken possession of the goods in several partial consignments or pieces) without stating reasons.

To exercise your right of withdrawal, you must tell us:

ELjewerly

Mayer-Franken-Strasse 15, 91301  Forchheim 

Email: [email protected]

[email protected]

inform you of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, or email). You can use the model withdrawal form on our website or send us another clear explanation. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period has expired and for the goods to be returned via our online return center within the period defined below.

Still need help ???

Please reach out  Customer Care  or   contact us by sending a message   [email protected]

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